Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 24-48 hours.
How can I return or exchange an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal or visit any physical store location.
Are the jerseys and equipment official merchandise?
Yes, all products sold at Tienda Athletic Club are 100% authentic and officially licensed by the club and its technical partners.
Can I customize my jersey with a name and number?
Absolutely. We offer official lettering and numbering for both current players and custom names. Please note that customized items cannot be returned.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you ship internationally?
Yes, we ship our sports gear worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.